Refund and Returns Policy for Klyrra

Effective Date: January 2, 2025

We want you to be completely satisfied with your purchase from Klyrra. If you are not satisfied for any reason, our Refund and Returns Policy outlines the steps you need to follow to return your product and receive a refund or exchange.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging, including any accessories, manuals, and tags.
  • The return request must be made within 30 days of receiving the product. After this period, we cannot offer a refund or exchange.

2. How to Return an Item

If you wish to return an item, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@klyrra.site or call (660) 679-4258 to request a return authorization.
  2. Return Authorization: You will be provided with instructions on how to return your item, including the address for returns. Please ensure that the product is securely packaged to prevent any damage during transit.
  3. Ship the Item: Ship the item back to us using a trackable shipping service. Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

3. Refund Process

Once we receive your returned item and inspect its condition, we will process your refund or exchange. Refunds will be issued to the original payment method used for the purchase. The refund amount will be the full purchase price, excluding any shipping or handling fees.

Refund processing times may vary depending on your payment method:

  • Credit Card: Typically takes 5-10 business days to process.
  • PayPal: Refunds are usually issued within 1-3 business days.
  • Bank Transfer: May take up to 14 business days depending on your bank’s processing times.

4. Defective or Damaged Items

If the product you received is defective or damaged, please contact us immediately at info@klyrra.site. We will arrange for a return, exchange, or refund as appropriate. Please provide photos of the damaged item along with your order number to expedite the process.

5. Exchanges

If you would like to exchange an item for a different size or color, please contact us within 30 days of receiving your product. The item must meet the return eligibility requirements listed above. If the item is available in the requested size or color, we will process the exchange and ship the new item to you. Any difference in price may require additional payment.

6. Non-Returnable Items

Certain items are non-returnable, including:

  • Gift Cards: Once purchased, gift cards cannot be returned or refunded.
  • Personalized Products: Custom or personalized items cannot be returned unless defective or damaged.
  • Sale or Clearance Items: Items marked as final sale are not eligible for return.

7. Late or Missing Refunds

If you have not received your refund after the processing period has passed, please check your bank account or PayPal account first. Then, contact your payment provider to inquire about the delay. If you have done all of this and still have not received your refund, please contact us at info@klyrra.site.

8. Contact Us

For further information or if you have any questions regarding our Refund and Returns Policy, please contact us:

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